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Feature Article:

How to start a home business.
Do you know that it’s possible for a housewife or a ‘one-man-show’ around the world to start a home business for full time income? It’s possible. And I'm going to tell you what you need and how to do it. First you need to get an extra...
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A Home Based Business Intro
A Home Based Business Intro Would you like to earn money by starting your own home-based business? People choose to work from home for several reasons including the desire to stay home with their children, the need for extra income, or simply being...
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Customer Service in Your Work at Home Business


Customer service is not just an abstract concept that business professionals like to throw at you.  It is a tried and true way for you to keep your customers returning.  If you follow these 6 general rules, you can significantly improve customer service in your work at home business and keep those clients coming back for more.


Customer Service Rule #1:  Keep your bad day locked away.  Everyone has those days where the world can do no right.  However, your mood has no place in your conversations with clients.  Force yourself to put on a pleasant demeanor with clients.

Customer Service Rule #2:  Return your phone calls.  Most customers will call you once, especially if they have never had any other contact with your company.  If you do not call that person back, you have lost a potential client.  Since you have a work at home business, it is likely the phone will be your primary point of contact, so be sure to call clients back.

Customer Service Rule #3:  Ask before you put the customer on hold.  No one likes to be put on hold, and no matter how great your on hold music or messages may be, you should always ask before you put a client on hold.  It is just a common courtesy.  Also, if you have call waiting, try to minimize how much you use it.

Customer Service Rule #4:  Use general courtesies often.  Remember to say “please,” “thank you,” and “you’re welcome,” often.  Many clients respond to these common courtesies.

Customer Service Rule #5:  Avoid using too much jargon when talking to clients.  Not every client that calls you understands “industry speak,” and it is rude to think that they do.  Make sure you speak in terms anyone can understand until you know that the client has a good grasp of industry jargon. 

Customer Service Rule #6:  Do not have side conversations while you are on the phone with the client.  This means setting rules with the others in your household, so that you are not interrupted while on the phone with one of your clients.  If a customer feels ignored, your work at home business might be ignored by the client.

Read the rest of the article here: Customer Service in Your Work at Home Business.

Download the Free Work at Home Manual (Free $97 Value!) and receive valuable tips, strategies and techniques designed to grow a very successful Home Based Business.

Copyright © Charles Fuchs is an established Six Figure Income earner and one of the top online marketer's. He specializes in showing people the Best Work at Home and Home Based Business on the internet.

I grant permission to publish this article, electronically or in print, as long as the bylines are included, with a live link, and the article is not changed in any way.

Copyright © Charles Fuchs is an established Six Figure Income earner and one of the top online marketer's. He specializes in showing people the Best Work at Home and Home Based Business on the internet.

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Additional Reading

The Lessons The Homeless Taught Me About Marketing My Home Based Business
Copyright 2005 Chris Stirling Like so many people in North America I live in a city that has too many people living on the streets and who are homeless or in need of financial assistance. So often these people approach me asking for "spare...
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Home Business Ideas For The Restless 9-5'er
It's a familiar story: you're out of money, but you can't give up your day job. Or you're a plain housewife/mom with a lot of time to waste. Or maybe you're just plain bored sitting around at home, and you'd like to earn a little extra cash. Well...
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Avoid Distractions in Your Home Based Business
Working at home may be your dream, but you still need to avoid distractions in your home based business in order to be successful. Making a living doing what you love is appealing, and working out of your home can be a relief from the daily grind...
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